Merchant Risk Analyst

Boca Raton, FL
Full Time
Experienced

TouchSuite facilitates hundreds of millions of dollars every day in commerce across the globe. We are a market leader in deploying kiosk technology to independent business owners across North America, and additionally enable significant eCommerce and in-store transactions using the most innovative and secure technologies. To offer business owners and sales partners superior solutions, we partner with the world’s most influential forces in Payments: Visa, Mastercard, American Express, Discover, Wells Fargo Bank and others. Our service platform integrates tools from Salesforce.com, Trust-Pilot and others to support and measure the effectiveness of our service.

We are seeking a talented experienced Risk Analyst to join our team in Boca Raton. The ideal candidate will play a pivotal role in safeguarding our organization against potential threats and ensuring the sustained success of our business.

Key Responsibilities:

  • Familiar with placing merchant accounts on ACH hold and terminating accounts, when needed
  • Review / analyze daily, weekly, monthly merchant activity for increased credit risk, transactional variations, dispute activity, and fraud patterns.
  • Maintain the operating account by tracking incoming ACH rejects and resubmits
  • Perform periodic reviews on all high risk and high-volume merchants
  • Aggregate data from multiple sources to provide a comprehensive assessment.
  • Educate merchants on processing guidelines and security measures.
  • Communicate with merchants regarding exception activity, action plans, and long-term risk solutions
  • Research, resolve, and analyze chargeback and retrieval discrepancies to recover funds for clients
  • Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
  • Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
  • Make decisions on required reserve amounts and releases
  • Collaborate with other team members to effectively analyze and present data.
  • Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.
  • Communicate material performance trends to management personnel as appropriate.
  • Additional tasks as assigned by the manager.

Qualifications:

  • College degree in a related field preferred
  • 2+ years in the merchant services industry ideally with experience specific to fraud and risk
  • Experience working with various transaction & risk monitoring tools/systems 
  • Familiarity with various tools used for risk management (TSYS, Merlink, E-connections, G2, Giact, Legit Script, Mastercard Connect, Lexis Nexis, CBOS, etc.)
  • Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources
  • Understanding of Card Brand rules and regulations
  • Analytical mindset with a critical, investigative approach to problem solving
  • Detail oriented coupled with a high level of curiosity and risk awareness
  • Solid written and verbal communication skills
  • Able to juggle multi tasks and deliver consistent high performance
  • Ideally able to work an 9 am - 6 pm ET, Monday - Friday schedule

Why Work at TouchSuite:

  • Health Benefits, 401k with 4% match, Flex days, PTO, and more.
  • We have a fun, entrepreneurial and innovative environment where everyone shares a passion to win.
  • Beautiful, brand-new office – modern & spacious, complete with a ‘Zen Garden’ and an indoor basketball court.
  • The opportunity to be a true entrepreneur and make a real impact while learning real-world skills.
  • The opportunity to be part of something that is revolutionizing industries.
  • Excellent Leadership Team.
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